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~isPartOf:"Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology"
~person:"Antonetti, Paolo"
~person:"Grandey, Alicia"
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Antonetti, Paolo
Grandey, Alicia
Schweitzer, Maurice E.
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
European journal of marketing : EJM
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Australasian marketing journal
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International business review : the official journal of the European International Business Academy
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Personnel psychology : a journal of applied research
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Research in organizational behavior : an annual series of analytical essays and critical reviews
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Technological forecasting & social change : an international journal
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Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
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