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~accessRights:"restricted"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungssektor
Kundenzufriedenheit
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
43
Konsumentenverhalten
43
Customer satisfaction
35
Dienstleistungsqualität
35
Service quality
35
Customer integration
15
Kundenintegration
15
customer loyalty
10
Betriebliche Wertschöpfung
9
Confidence
9
Value creation
9
Vertrauen
9
Brand management
8
Customer service
8
Kundenservice
8
Markenführung
8
customer satisfaction
8
Arbeitsverhalten
7
Service industry
7
Work behaviour
7
Beschwerdemanagement
6
Complaint management
6
Customer engagement
6
Customer value
6
Kundenwert
6
Leistungsmotivation
6
Service-Dominant Logic
6
Service-dominant logic
6
Work motivation
6
value co-creation
6
Brand image
5
Emotion
5
Markenimage
5
Tourism
5
Tourismus
5
customer experience
5
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39
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39
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English
39
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Yi, Youjae
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amirtha, Raman
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Cai, Ruiying
1
Canhoto, Ana Isabel Domingos
1
Cantor, Victor John M.
1
Castillo, Daniela
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Chun-Ming
1
Chen, Hsi-Tien
1
Chen, Li-Fei
1
Chi, Christina Geng-Qing
1
Choi, Laee
1
Choy, Yoon Leng
1
Dai, You-De
1
Evangelista, Felicitas
1
Fang, Jiaming
1
Ferreira, João José Matos
1
Gong, Taeshik
1
Gruenewald, Kira
1
Horbel, Chris
1
Hsiao, Yu-Hsiang
1
Hsu, Maxwell K.
1
Huang, Heng-Chiang
1
Isaeva, Neve
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Published in...
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The service industries journal
Journal of retailing and consumer services
208
Journal of business research : JBR
113
International journal of hospitality management
97
The journal of services marketing
71
Journal of hospitality marketing & management
49
Journal of travel and tourism marketing
43
Service business
42
Tourism management : research, policies, practice
37
International journal of contemporary hospitality management
33
Asia Pacific journal of marketing and logistics
30
Journal of strategic marketing
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Services marketing quarterly
26
Journal of service management
24
Total quality management & business excellence
24
SpringerLink / Bücher
23
Journal of service research
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
The TQM journal : the international review of organizational improvement
21
The journal of business & industrial marketing
21
Journal of hospitality and tourism insights
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Tourism management perspectives : TMP
18
Journal of service research : JSR
17
Journal of the Academy of Marketing Science
17
The international journal of bank marketing : IJBM
17
International journal of business excellence : IJBEX
16
International journal of quality and service sciences
16
Psychology & marketing
16
European journal of marketing
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Marketing intelligence & planning
15
The international review of retail, distribution and consumer research
15
International journal of bank marketing
14
Journal of Islamic marketing
14
Journal of air transport management
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
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ECONIS (ZBW)
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1
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
4
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
5
Transforming tourists' intentions through destination engagement : insights from transformative learning theory
Kumar, Navin
;
Panda, Rajeev Kumar
;
Adhikari, Kishalay
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 688-715
Persistent link: https://www.econbiz.de/10013362139
Saved in:
6
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
8
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
9
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
10
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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