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~accessRights:"restricted"
~person:"Anderson, Rolph E."
~subject:"Dienstleistungsqualität"
~subject:"Service quality"
~subject:"United States"
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Dienstleistungsqualität
Service quality
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Anderson, Rolph E.
Xu, Xun
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Journal of marketing channels : ... distribution systems, strategy, and management
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Journal of service theory and practice
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ECONIS (ZBW)
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How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Cohen, Alex H.
;
Fresneda, Jorge E.
;
Anderson, Rolph E.
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 329-351
Persistent link: https://www.econbiz.de/10014302334
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2
The effects of expectation disconfirmations on customer outcomes in e-markets : impact of national culture
Song, Lei
;
Weisstein, Fei L.
;
Anderson, Rolph E.
; …
- In:
Journal of marketing channels : ... distribution …
23
(
2016
)
4
,
pp. 217-229
Persistent link: https://www.econbiz.de/10011628602
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