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~accessRights:"restricted"
~person:"Aparicio-Valverde, Mireia"
~person:"Weinkopf, Claudia"
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Arbeitszufriedenheit
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Beziehungsmarketing
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Call centre
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Call centres
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Callcenter
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Customer satisfaction
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Aparicio-Valverde, Mireia
Weinkopf, Claudia
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Journal of service theory and practice : JSTP
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The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
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