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~accessRights:"restricted"
~person:"Arslanagic-Kalajdzic, Maja"
~person:"Barnes, Donald C."
~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Emotion
9
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Customer delight
3
Cognition
2
Customer orientation
2
Customer service
2
Dienstleistungsqualität
2
Jugendliche
2
Kognition
2
Kundenservice
2
Service quality
2
Young adults
2
Youth
2
Adaptability
1
Advertising effects
1
Attitude towards the country
1
B2C market
1
Bibliometrics
1
Bibliometrie
1
Brand image
1
Brand management
1
Business services
1
Cause-Related Marketing
1
Cause-related marketing
1
Cause-related marketing (CrM)
1
Consumer engagement
1
Country image
1
Deservingness
1
Designation of origin
1
Dienstleistungssektor
1
Effort
1
Einzelhandel
1
Emotion regulation
1
Emotional intelligence
1
Empathy
1
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Aufsatz in Zeitschrift
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Arslanagic-Kalajdzic, Maja
Barnes, Donald C.
Ahn, Jiseon
5
Folse, Judith Anne Garretson
5
Qu, Hailin
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Hur, Won-Moo
4
Babin, Barry J.
3
Hou, Fujun
3
Hussain, Khalid
3
Junaid, Muhammad
3
Kidwell, Blair
3
Kulshreshtha, Kushagra
3
Madadi, Rozbeh
3
Ribeiro, Manuel Alector
3
Surachartkumtonkun, Jiraporn
3
Thaichon, Park
3
Torres, Ivonne M.
3
Wong, Amy
3
Woosnam, Kyle Maurice
3
Zúñiga, Miguel Ángel
3
Ahuvia, Aaron
2
Akrout, Houcine
2
Alamanos, Eleftherios
2
Altarifi, Shadi
2
Aykol, Bilge
2
Bajpai, Naval
2
Baker, Melissa A.
2
Bapat, Dhananjay
2
Beatty, Sharon E.
2
Biswas, Soumendu
2
Black, William C.
2
Cervera-Taulet, Amparo
2
Chaker, Nawar N.
2
Christodoulides, Paul
2
Chua, Bee-Lia
2
Deependra Singh
2
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Journal of business research : JBR
2
Journal of service theory and practice : JSTP
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
5
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1
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
5
Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions : a multi-level approach
Kadic-Maglajlic, Selma
;
Micevski, Milena
; …
- In:
Journal of business research : JBR
80
(
2017
),
pp. 53-62
Persistent link: https://www.econbiz.de/10011771437
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