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~accessRights:"restricted"
~person:"Ayios, Angela"
~person:"Eisingerich, Andreas B"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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Dienstleistungsqualität
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Switching behaviour
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customer education
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Ayios, Angela
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Information systems management
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Journal of service research : JSR
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
2
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
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