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~accessRights:"restricted"
~person:"Barnes, Donald C."
~subject:"Beziehungsmarketing"
~subject:"Emotion"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Emotion
Consumer behaviour
4
Konsumentenverhalten
4
Customer delight
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Customer service
2
Kundenservice
2
Adaptability
1
Bibliometrics
1
Bibliometrie
1
Brand management
1
Deservingness
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Effort
1
Empathy
1
Gratitude
1
Idiosyncratic service experience
1
Jealousy
1
Jox
1
Joy
1
Markenführung
1
Marketing theory
1
Marketingtheorie
1
Personality psychology
1
Persönlichkeitspsychologie
1
Positive psychology
1
Psychological sense of brand community
1
Psychologie
1
Psychology
1
Service industry
1
Service quality
1
Surprise
1
Transcendent experience
1
Unfairness
1
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Aufsatz in Zeitschrift
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Barnes, Donald C.
Septianto, Felix
30
Han, Heesup
15
Hur, Won-Moo
13
Ashkanasy, Neal M.
11
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Humphrey, Ronald H.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Mattila, Anna S.
9
Prayag, Girish
9
Schweitzer, Maurice E.
9
Welpe, Isabell M.
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Kemp, Elyria
8
Kwan, Ho Kwong
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Aleshinloye, Kayode D.
7
Chua, Bee-Lia
7
De Clercq, Dirk
7
Gomez-Mejia, Luis R.
7
Grandey, Alicia
7
Ilies, Remus
7
Kidwell, Blair
7
Ladhari, Riadh
7
Lindebaum, Dirk
7
Liu, Yan
7
Madera, Juan M.
7
Miao, Li
7
Ok, Chihyung
7
Phau, Ian
7
Qu, Hailin
7
Scott, Noel
7
Su, LuJun
7
Wei, Wei
7
Xu, Shi
7
Altinay, Levent
6
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Journal of service theory and practice : JSTP
2
Journal of business research : JBR
1
Journal of marketing theory and practice : JMTP
1
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ECONIS (ZBW)
4
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1
Customer delight : a review and agenda for research
Barnes, Donald C.
;
Krallman, Alexandra
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 174-195
Persistent link: https://www.econbiz.de/10012181615
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
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