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~accessRights:"restricted"
~person:"Barnes, Donald C."
~subject:"Beziehungsmarketing"
~subject:"Positive psychology"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Positive psychology
Consumer behaviour
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Emotion
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Customer delight
3
Customer satisfaction
3
Kundenzufriedenheit
3
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Adaptability
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Barnes, Donald C.
Ahn, Jiseon
5
Folse, Judith Anne Garretson
5
Qu, Hailin
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4
Bock, Dora E.
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Journal of service theory and practice : JSTP
2
Journal of business research : JBR
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ECONIS (ZBW)
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
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