Chatterjee, Sheshadri; Ghosh, Soumya Kanti; Chaudhuri, … - In: Business Process Management Journal 26 (2020) 6, pp. 1261-1281
better knowledge management (KM) in organizations to improve business process. Design/methodology/approach: The factors … critical for adoption of AI-integrated CRM system for efficient knowledge management are innumerable. The salient factors may …-integrated CRM system for better knowledge management to improve the business process. Originality/value: This paper has taken a …