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~accessRights:"restricted"
~person:"Chuah, Stephanie Hui-wen"
~subject:"Customer satisfaction"
~subject:"Duopol"
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Customer satisfaction
Duopol
Beziehungsmarketing
2
Consumer behaviour
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Customer loyalty
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Dienstleistungsqualität
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Generation Y
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Kundenzufriedenheit
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Service quality
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Switching behaviour
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Kundenbindung
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Mobile communications
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Mobile internet
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Chuah, Stephanie Hui-wen
Bang, Nguyen
2
Marimuthu, Malliga
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Samudro, Andreas
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Susanti, Vonny
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Aali, Abdulrahman Yousef al-
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Al-Karaghouli, Wafi
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Arun Kumar Tarofder
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Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
What drives Gen Y loyalty? Understanding the mediated moderating roles of
switching
costs
and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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