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~accessRights:"restricted"
~person:"Folse, Judith Anne Garretson"
~person:"Grandey, Alicia"
~person:"Han, Heesup"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Emotion
30
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
7
Relationship marketing
7
Emotions
5
Holiday behaviour
5
Tourism
5
Tourismus
5
Urlaubsverhalten
5
Work behaviour
5
Customer service
4
Kundenservice
4
Cognition
3
Gratitude
3
Hotel industry
3
Hotellerie
3
Islam
3
Kognition
3
Social norm
3
Soziale Norm
3
emotional labor
3
Affect
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Arbeitspsychologie
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Cruise
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Ethics
2
Ethik
2
Kreuzfahrt
2
Lieferantenmanagement
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Organizational psychology
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Personality psychology
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Persönlichkeitspsychologie
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Folse, Judith Anne Garretson
Grandey, Alicia
Han, Heesup
Hur, Won-Moo
8
Groth, Markus
5
Humphrey, Ronald H.
4
Koopman, Joel
4
Yam, Kai Chi
4
Azeem, Muhammad Umer
3
Cropanzano, Russell
3
De Clercq, Dirk
3
Ilies, Remus
3
Kim, Peter Beomcheol
3
Liu, Yan
3
Luo, Jinlian
3
Ma, Jie
3
Medler-Liraz, Hana
3
Park, In-Jo
3
Qu, Hailin
3
Ren, Shuang
3
Ul Haq, Inam
3
Ahmed, Ishfaq
2
Allameh, Sayyed Mohsen
2
Ashforth, Blake E.
2
Ashkanasy, Neal M.
2
Baranik, Lisa E.
2
Batool, Iram
2
Cai, Shaohan
2
Chaker, Nawar N.
2
Coelho, Arnaldo
2
Delcourt, Cécile
2
Diefendorff, James M.
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Eissa, Gabi
2
Gong, Taeshik
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Gremler, Dwayne D.
2
Guerra-Báez, Rita M.
2
Hai, Shenyang
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Harms, P.D.
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Harvey, Paul
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Hayat, Zara
2
Jang, Jichul
2
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International journal of contemporary hospitality management
1
Journal of management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of service research : JSR
1
The Cambridge handbook of workplace affect
1
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ECONIS (ZBW)
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1
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees' sustainable behaviors
Meng, Bo
;
Lee, Myong Jae
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4516-4538
Persistent link: https://www.econbiz.de/10013455338
Saved in:
2
Emotional labor : display rules and emotion regulation at work
Grandey, Alicia
;
England, Katelyn E.
;
Boemerman, Louis
- In:
The Cambridge handbook of workplace affect
,
(pp. 146-159)
.
2020
Persistent link: https://www.econbiz.de/10012261106
Saved in:
3
Fake it to make it? : emotional labor reduces the racial disparity in service performance judgments
Grandey, Alicia
;
Houston, Lawrence
;
Avery, Derek R.
- In:
Journal of management
45
(
2019
)
5
,
pp. 2163-2192
Persistent link: https://www.econbiz.de/10012004620
Saved in:
4
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
5
Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia
;
Rupp, Deborah E.
;
Brice, William N.
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
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