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~accessRights:"restricted"
~person:"Folse, Judith Anne Garretson"
~person:"Ittamalla, Rajesh"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Emotion
9
Beziehungsmarketing
6
Relationship marketing
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Consumer behaviour
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Customer satisfaction
4
Kundenzufriedenheit
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Appraisal theory
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Freizeitwirtschaft
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Holismus
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Folse, Judith Anne Garretson
Ittamalla, Rajesh
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Prentice, Catherine
4
Alnawas, Ibrahim
3
Bilgihan, Anil
3
Cai, Ruiying
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Delcourt, Cécile
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Grandey, Alicia
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Han, Heesup
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Lee, Lindsey
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Madera, Juan M.
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Medler-Liraz, Hana
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Miao, Li
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Park, Jungkun
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Qu, Hailin
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Svensson, Göran
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Vinh Van Thai
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Yeh, Shih-Shuo
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Alrawadieh, Zaid
2
Altinay, Levent
2
Amin, Muslim
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Arici, Hasan Evrim
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Back, Robin M.
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Bufquin, Diego
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Cervera-Taulet, Amparo
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Chang, Kuo-Chien
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Chi, Nai-Wen
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Cobanoglu, Cihan
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Dong, Yanan
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Gremler, Dwayne D.
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Han, Su-Jin
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Hyun, Hyowon
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Journal of business research : JBR
2
International journal of business excellence : IJBEX
1
Journal of retailing and consumer services
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An empirical investigation of the impact of service experience on emotions, satisfaction and loyalty for theme park visitors
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10013198333
Saved in:
2
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
3
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
4
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
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