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~accessRights:"restricted"
~person:"Li, Yan"
~person:"Mattila, Anna S."
~person:"Zerbe, Wilfred J."
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Search: subject_exact:"Emotion"
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Emotion
24
Consumer behaviour
11
Konsumentenverhalten
11
Organizational behaviour
4
Verhalten in Organisationen
4
Arbeitspsychologie
3
Beziehungsmarketing
3
China
3
Experiment
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3
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2
Arbeitsgruppe
2
Beschwerdemanagement
2
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2
Culture
2
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2
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2
Decision-making
2
Developing countries
2
Dienstleistungsqualität
2
Emotionales Verhalten
2
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2
Entwicklungsländer
2
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2
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2
Organizational psychology
2
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2
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1
Advertising appeal
1
Affective construal
1
Affective events theory
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Ambivalence
1
Anger
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Anticipated emotion
1
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1
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Li, Yan
Mattila, Anna S.
Zerbe, Wilfred J.
Septianto, Felix
30
Ashkanasy, Neal M.
26
Han, Heesup
15
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Welpe, Isabell M.
11
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Härtel, Charmine E. J.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Prayag, Girish
9
Schweitzer, Maurice E.
9
Scott, Noel
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Grandey, Alicia
8
Kemp, Elyria
8
Kwan, Ho Kwong
8
Ladhari, Riadh
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Spörrle, Matthias
8
Aleshinloye, Kayode D.
7
Cardon, Melissa S.
7
Chua, Bee-Lia
7
De Clercq, Dirk
7
Folse, Judith Anne Garretson
7
Gomez-Mejia, Luis R.
7
Ilies, Remus
7
Kidwell, Blair
7
Lindebaum, Dirk
7
Liu, Yan
7
Madera, Juan M.
7
Miao, Li
7
Ok, Chihyung
7
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International Conference on Emotions and Organizational Life <6, 2008, Fontainebleau>
1
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Research on emotion in organizations
8
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
3
Emerald insight
3
International journal of hospitality management
3
Asia Pacific Journal of Management
2
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
Frontiers of business research in China : selected publications from Chinese universities
1
IEEE transactions on engineering management : EM
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Research on emotion in organizations 1746-9791 v. 4
1
Research on emotion in organizations 1746-9791 v. 5
1
The journal of services marketing
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ECONIS (ZBW)
22
RePEc
2
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
3
Underlying emotional mechanisms of routine m-health use in chronically Ill patients
Li, Yan
;
Zhang, Xiaofei
;
Guo, Xitong
;
Wang, Liuan
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
6,1
,
pp. 2658-2669
Persistent link: https://www.econbiz.de/10013540342
Saved in:
4
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
5
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
6
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
7
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
8
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
9
Risk adaptation and emotion differentiation : an experimental study of dynamic decision-making
Li, Yan
;
Ashkanasy, Neal M.
- In:
Asia Pacific journal of management : APJM ; a …
36
(
2019
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10012040683
Saved in:
10
Emotions and leadership
Ashkanasy, Neal M.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2019
-
First edition
Persistent link: https://www.econbiz.de/10012121460
Saved in:
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