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~accessRights:"restricted"
~person:"Madera, Juan M."
~person:"Mattila, Anna S."
~person:"Zerbe, Wilfred J."
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Search: subject_exact:"Emotion"
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Emotion
24
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Relationship marketing
5
Service quality
5
Beschwerdemanagement
4
Complaint management
4
Organizational behaviour
4
Verhalten in Organisationen
4
Arbeitspsychologie
3
Emotional labor
3
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2
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2
Arbeitszufriedenheit
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2
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2
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Culture
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Emotionales Verhalten
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Emotions
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Negative emotions
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Soziale Norm
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Madera, Juan M.
Mattila, Anna S.
Zerbe, Wilfred J.
Septianto, Felix
30
Ashkanasy, Neal M.
26
Han, Heesup
15
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Welpe, Isabell M.
11
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Härtel, Charmine E. J.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Prayag, Girish
9
Schweitzer, Maurice E.
9
Scott, Noel
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Grandey, Alicia
8
Kemp, Elyria
8
Kwan, Ho Kwong
8
Ladhari, Riadh
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Spörrle, Matthias
8
Aleshinloye, Kayode D.
7
Cardon, Melissa S.
7
Chua, Bee-Lia
7
De Clercq, Dirk
7
Folse, Judith Anne Garretson
7
Gomez-Mejia, Luis R.
7
Ilies, Remus
7
Kidwell, Blair
7
Li, Yan
7
Lindebaum, Dirk
7
Liu, Yan
7
Miao, Li
7
Ok, Chihyung
7
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International Conference on Emotions and Organizational Life <6, 2008, Fontainebleau>
1
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International journal of hospitality management
9
Research on emotion in organizations
8
Emerald insight
3
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Research on emotion in organizations 1746-9791 v. 4
1
Research on emotion in organizations 1746-9791 v. 5
1
The journal of services marketing
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ECONIS (ZBW)
24
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1
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
4
Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.
;
Wang, Xingyu
;
Madera, Juan M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
Saved in:
5
Should I leave this industry? : the role of stress and negative emotions in response to an industry negative work event
Yu, Heyao
;
Lee, Lindsey
;
Popa, Iuliana
;
Madera, Juan M.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495071
Saved in:
6
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
7
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
8
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
9
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
10
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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