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~accessRights:"restricted"
~person:"Mattila, Anna S."
~subject:"Corporate social responsibility"
~subject:"Customer service"
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Corporate social responsibility
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Mattila, Anna S.
Prentice, Catherine
5
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4
Medler-Liraz, Hana
4
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3
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Cornell hospitality quarterly : CQ
1
The journal of services marketing
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The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
2
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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