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~accessRights:"restricted"
~person:"Ojha, Ravindra"
~person:"Schmitt, Robert"
~subject:"Customer service"
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Metamorphosis : a journal of management research
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People quality measurement in service industry : a new approach
Gupta, Nitin
;
Vrat, Prem
;
Ojha, Ravindra
- In:
Metamorphosis : a journal of management research
22
(
2023
)
1
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
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