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~accessRights:"restricted"
~person:"Roy, Subhadip"
~subject:"Service quality"
~subject:"Strategic management"
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Is "proof" the eighth "P" of service? : a
conceptual
model
and propositions
Moorthi, Y. L. R.
;
Roy, Subhadip
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 213-225
Persistent link: https://www.econbiz.de/10011798684
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