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~accessRights:"restricted"
~person:"Silvestri, Cecilia"
~type_genre:"Aufsatz im Buch"
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Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia
;
Rapiti, Eleonora
;
Piccarozzi, Michela
- In:
Strategies and tools for managing connected consumers
,
(pp. 70-105)
.
2020
Persistent link: https://www.econbiz.de/10012106752
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An analysis of the relationship between quality factors and customer loyalty for success of firms in the service industry : a case study
Silvestri, Cecilia
- In:
Strategic marketing management and tactics in the …
,
(pp. 74-106)
.
2017
Persistent link: https://www.econbiz.de/10011695224
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