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~accessRights:"restricted"
~person:"Svensson, Göran"
~subject:"Dienstleistungssektor"
~type_genre:"Article in journal"
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International journal of business excellence : IJBEX
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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