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~accessRights:"restricted"
~person:"Walsh, Gianfranco"
~subject:"Consumer behaviour"
~subject:"Internationales Marketing"
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Consumer behaviour
Internationales Marketing
Konsumentenverhalten
14
Beziehungsmarketing
8
Relationship marketing
8
Marketing
6
Brand management
4
Customer satisfaction
4
Customer service
4
Deutschland
4
Germany
4
Kundenservice
4
Kundenzufriedenheit
4
Markenführung
4
Dienstleistungsqualität
3
E-commerce
3
Electronic Commerce
3
Online-Marketing
3
Service quality
3
Beschwerdemanagement
2
Brand
2
Brand image
2
Complaint management
2
Customer integration
2
Dienstleistung
2
Digital platform
2
Digitale Plattform
2
Emotion
2
Internet marketing
2
Markenartikel
2
Markenimage
2
Market research
2
Marketing theory
2
Marketingtheorie
2
Marktforschung
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Music industry
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Musikwirtschaft
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2
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English
8
German
5
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Walsh, Gianfranco
Han, Heesup
52
Loureiro, Sandra Maria Correia
33
Mattila, Anna S.
31
Hollebeek, Linda D.
30
Dwivedi, Yogesh Kumar
29
Phau, Ian
24
Ko, Eunju
23
Kumar, V.
23
Paul, Justin
23
Japutra, Arnold
22
Sarkar, Abhigyan
22
Bang, Nguyen
21
Grewal, Dhruv
21
Melewar, T. C.
21
Sreejesh, S.
21
Vrontis, Demetris
21
Park, Jungkun
20
Quach, Sara
20
Septianto, Felix
20
Balaji, M. S.
19
Prentice, Catherine
19
Thaichon, Park
19
Ahn, Jiseon
18
Filieri, Raffaele
18
Khan, Imran
18
Klaus, Philipp
18
Rana, Nripendra P.
18
Rather, Raouf Ahmad
18
Sarkar, Juhi Gahlot
18
Wu, Luorong
18
Casidy, Riza
17
Guzman, Francisco
17
Kumar, Vikas
17
Romaniuk, Jenni
17
Gázquez-Abad, Juan Carlos
16
Johnson, Lester W.
16
Liu, Qing
16
Martínez-López, Francisco J.
16
Roy, Sanjit
16
Dens, Nathalie
15
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Marketing : ZFP ; journal of research and management
5
European management journal
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Journal of service research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
13
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1
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
5
Die Identifizierung von eMavens auf Internet-Musik-Sites : Ergebnisse einer empirischen Untersuchung zur Online-Mundwerbung
Walsh, Gianfranco
;
Wiedmann, Klaus-Peter
;
Frenzel, Tobias
; …
- In:
Marketing : ZFP ; journal of research and management
27
(
2005
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10002571412
Saved in:
6
Reiseverkaufsfernsehen als neuer Distributionskanal im Tourismus : Analyse des Zuschauerverhaltens und Marketingimplikationen
Wiedmann, Klaus-Peter
;
Walsh, Gianfranco
;
Adam, David L.
; …
- In:
Marketing : ZFP ; journal of research and management
26
(
2004
)
2
,
pp. 109-119
Persistent link: https://www.econbiz.de/10002043744
Saved in:
7
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
8
Discount venture brands : self-congruity and perceived value-for-money?
Baker, Thomas L.
;
Chari, Simos
;
Daryanto, Ahmad
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 412-419
Persistent link: https://www.econbiz.de/10012257635
Saved in:
9
Consumer perceptions of luxury brands : an owner-based perspective
Bachmann, Frank
;
Walsh, Gianfranco
;
Hammes, Eva Katharina
- In:
European management journal
37
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012063171
Saved in:
10
Konsumentenverwirrtheit: Konstrukt und marketingpolitische Implikationen
Wiedmann, Klaus-Peter
;
Walsh, Gianfranco
;
Klee, Alexander
- In:
Marketing : ZFP ; journal of research and management
23
(
2001
)
2
,
pp. 83-99
Persistent link: https://www.econbiz.de/10001635676
Saved in:
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