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~accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Technological change"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Self-service"
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Beziehungsmarketing
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Selbstbedienung
129
Self-service
129
Consumer behaviour
99
Konsumentenverhalten
99
Dienstleistungsqualität
57
Service quality
57
Customer satisfaction
52
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52
Self-service technology
40
Innovation adoption
38
Innovationsakzeptanz
38
self-service technology
21
Technischer Fortschritt
20
Relationship marketing
16
Beschwerdemanagement
13
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13
Einzelhandel
13
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13
Self-service technologies
10
Gastronomie
9
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9
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self-service technologies
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Aufsatz in Zeitschrift
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Agyei-Owusu, Benjamin
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International journal of hospitality management
4
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3
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Technological forecasting & social change : an international journal
2
Global business review
1
Information systems research : ISR
1
International journal of logistics systems and management : IJLSM
1
International journal of management concepts and philosophy : IJMCP
1
International journal of retail & distribution management
1
International journal of services and operations management
1
Journal of business-to-business marketing
1
Journal of decision systems
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
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Journal of retailing
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Journal of service research : JSR
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Journal of strategic marketing
1
Journal of travel and tourism marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Psychology & marketing
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ECONIS (ZBW)
34
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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2
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
3
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
4
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
5
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
6
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
7
Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.
;
Kathuria, Abhishek
;
Khuntia, Jiban
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
Saved in:
8
Technology social practices by millennials and Gen Z at airport departure terminals
Pant, Paresh
- In:
Tourism management perspectives : TMP
43
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013471539
Saved in:
9
The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Shin, Hyunju
;
Dai, Bo
- In:
Journal of strategic marketing
30
(
2022
)
8
,
pp. 723-745
Persistent link: https://www.econbiz.de/10013492887
Saved in:
10
Customer reactions to self-checkout discontinuance
Rinta-Kahila, Tapani
;
Penttinen, Esko
;
Kumar, Ashish
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581860
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