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~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Product quality"
~subject:"Zahlungsverhalten"
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Complaint management
Product quality
Zahlungsverhalten
Dienstleistungsqualität
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pricing
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Halbheer, Daniel
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Bühler, Stefan
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Gerstner, Eitan
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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The journal of industrial economics
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ECONIS (ZBW)
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Managing service shutdowns: Cash refunds or vouchers?
Chen, Rachel R.
;
Gerstner, Eitan
;
Halbheer, Daniel
; …
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014316585
Saved in:
2
Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
Saved in:
3
Payment evasion
Bühler, Stefan
;
Halbheer, Daniel
;
Lechner, Michael
- In:
The journal of industrial economics
65
(
2017
)
4
,
pp. 804-832
Persistent link: https://www.econbiz.de/10011788696
Saved in:
4
Payment evasion
Bühler, Stefan
;
Halbheer, Daniel
;
Lechner, Michael
-
2015
Persistent link: https://www.econbiz.de/10011290824
Saved in:
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