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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
28,684
Konsumentenverhalten
28,679
Relationship marketing
4,585
Beziehungsmarketing
4,584
Markenführung
4,078
Brand management
4,077
Markenimage
3,547
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3,543
Theory
3,110
Theorie
3,106
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2,948
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2,806
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2,806
Online retailing
2,672
Online-Handel
2,672
Online-Marketing
2,620
Internet marketing
2,611
Experiment
2,549
Dienstleistungsqualität
2,319
Service quality
2,319
Präferenztheorie
2,175
Theory of preferences
2,175
Brand
2,121
Markenartikel
2,083
Einzelhandel
1,900
Retail trade
1,894
Emotion
1,782
Werbewirkung
1,757
Advertising effects
1,755
Viral marketing
1,644
Virales Marketing
1,644
Electronic Commerce
1,595
E-commerce
1,575
Advertising
1,441
Werbung
1,418
Confidence
1,376
Vertrauen
1,367
Willingness to pay
1,151
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1,138
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949
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2,938
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Han, Heesup
39
Mattila, Anna S.
14
Prayag, Girish
12
Bilgihan, Anil
11
Prentice, Catherine
11
Ahn, Jiseon
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Rather, Raouf Ahmad
10
Wong, IpKin Anthony
10
Wu, Luorong
10
Balaji, M. S.
9
Gustafsson, Anders
9
Loureiro, Sandra Maria Correia
9
Prashar, Sanjeev
9
Sreejesh, S.
9
Wei, Wei
9
Yu, Jongsik
9
Chua, Bee-Lia
8
Hyun, Sunghyup Sean
8
Khan, Imran
8
Klaus, Philipp
8
Park, Jungkun
8
Paul, Justin
8
Quach, Sara
8
Sparks, Beverley
8
Xu, Xun
8
Al-Ansi, Amr
7
Barnes, Donald C.
7
Cai, Ruiying
7
Gursoy, Dogan
7
Keiningham, Timothy
7
Lee, Sanghyeop
7
Molinillo, Sebastian
7
Seger-Guttmann, Tali
7
Shamim, Amjad
7
Ali, Faizan
6
Bang, Nguyen
6
Fatma, Mobin
6
Fernandes, Teresa
6
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Springer Fachmedien Wiesbaden
3
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Technische Universität Braunschweig
1
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Journal of retailing and consumer services
267
International journal of hospitality management
144
Journal of business research : JBR
117
Journal of hospitality marketing & management
69
The journal of services marketing
67
Journal of travel and tourism marketing
66
International journal of contemporary hospitality management
52
Tourism management : research, policies, practice
45
Service business
39
The service industries journal
39
Asia Pacific journal of marketing and logistics
38
Services marketing quarterly
36
Tourism management perspectives : TMP
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
26
Journal of Islamic marketing
26
Journal of service management
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
Journal of air transport management
24
International journal of retail and distribution management
23
Journal of hospitality and tourism insights
23
The international review of retail, distribution and consumer research
23
International journal of business excellence : IJBEX
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of vacation marketing
22
International journal of quality and service sciences
21
The TQM journal : the international review of organizational improvement
21
Journal of internet commerce
20
Psychology & marketing
20
The international journal of bank marketing : IJBM
20
International journal of quality & reliability management
19
International journal of services, economics and management
18
Journal of service research
18
Journal of service theory and practice
17
European journal of marketing
16
Marketing intelligence & planning
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of bank marketing
15
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ECONIS (ZBW)
2,949
Other ZBW resources
3
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1
Consumers oriented investments in transit service quality improvements : the best bang for your buck
Eldeeb, Gamal
;
Mohamed, Moataz
- In:
Research in transportation economics
94
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013396438
Saved in:
2
The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.
;
Park, Byungik
;
Pedersen, Zack P.
- In:
International journal of sport management and marketing …
23
(
2023
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
Saved in:
3
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
The influence of interpersonal relationships on brand-related behaviors for gifted brands
Carnevale, Marina
;
Kachersky, Luke
- In:
Journal of consumer psychology : JCP ; the official …
33
(
2023
)
2
,
pp. 346-362
Persistent link: https://www.econbiz.de/10014289843
Saved in:
6
Roman holiday : tourist heterogeneous
preferences
for walking path elements
Le Pira, Michela
;
Marcucci, Edoardo
;
Gatta, Valerio
- In:
Research in transportation economics
90
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013186048
Saved in:
7
Shopping motivation in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra
;
Roig, Juan Carlos Fandos
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
Saved in:
8
Examining the impact of relational benefits on continuance intention of PBS services : mediating roles of user satisfaction and engagement
Pattnaik, Pinaki Nandan
;
Shukla, Mahendra Kumar
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013537186
Saved in:
9
Unraveling the difference mechanism of authenticity experience in determining antecedents and consequences of destination loyalty
Fang, Yen-Po
;
Liu, Chih-Hsing
- In:
Journal of travel and tourism marketing
41
(
2024
)
6
,
pp. 849-863
Persistent link: https://www.econbiz.de/10014566336
Saved in:
10
The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
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