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~subject:"Online-Handel"
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Online-Handel
Kundenservice
877
Customer service
875
Dienstleistungsqualität
564
Service quality
564
Kundenzufriedenheit
464
Customer satisfaction
463
Beziehungsmarketing
444
Relationship marketing
444
Consumer behaviour
373
Konsumentenverhalten
373
Beschwerdemanagement
174
Complaint management
173
Dienstleistungssektor
125
Service industry
125
Emotion
116
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82
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82
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63
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63
Online retailing
62
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62
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61
Salespeople
55
Service recovery
55
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55
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48
Job satisfaction
48
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47
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47
Roboter
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Service failure
46
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
36
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35
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35
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Deges, Frank
2
Hönle, Jan Helmut
2
Kumar, Satinder
2
Kumari, Parveen
2
Liu, Yong
2
Voorhees, Clay M.
2
Adil, Mohd
1
Ahammad, Mohammad F.
1
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1
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1
Amorim, Pedro
1
Angell, Robert J.
1
Asthana, Smriti
1
Barnes, Bradley R.
1
Basu, Preetam
1
Bernon, Michael
1
Bharti, Kumkum
1
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1
Bioly, Sascha
1
Bolton, Ruth N.
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Chen, Shili
1
Chiang, Jeongwen
1
Cho, Soo-Haeng
1
Cullen, John
1
Deng, Xiangming
1
Duggal, Ekta
1
Ellison, Adrian
1
Elms, Jonathan
1
Esmark Jones, Carol L.
1
Esmark, Carol L.
1
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IGI Global
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Journal of retailing and consumer services
4
SpringerLink / Bücher
4
Journal of business research : JBR
3
Journal of retailing
3
European journal of operational research : EJOR
2
International journal of business information systems : IJBIS
2
International journal of hospitality management
2
International journal of physical distribution & logistics management : IJPD & LM
2
International journal of services technology and management : IJSTM
2
Journal of internet commerce
2
Journal of service theory and practice
2
Psychology & marketing
2
Applying predictive analytics within the service sector
1
Arbeitspapiere der FOM
1
Asia Pacific journal of marketing and logistics
1
Business horizons
1
Electronic commerce research
1
Electronic markets : the international journal on networked business
1
Emotional, sensory, and social dimensions of consumer buying behavior
1
Essentials
1
Fuzzy Management Methods
1
International journal of consumer studies
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution and logistics management
1
International journal of quality and service sciences
1
International transactions in operational research : a journal of the International Federation of Operational Research Societies
1
Journal for global business advancement : JGBA
1
Journal of Indian business research
1
Journal of consumer marketing
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of global operations and strategic sourcing
1
Journal of marketing research
1
Journal of the Academy of Marketing Science
1
Leadership strategies for global supply chain management in emerging markets
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
1
Progress in IS
1
Schriftenreihe Logistikforschung
1
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ECONIS (ZBW)
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1
Strategies to improve customer service in delivery time slot management
Peixoto, Armando
;
Martins, Sara
;
Amorim, Pedro
; …
- In:
International transactions in operational research : a …
31
(
2024
)
2
,
pp. 692-720
Persistent link: https://www.econbiz.de/10014441120
Saved in:
2
Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili
;
Li, Xiaolin
;
Liu, Kecheng
;
Wang, Xuesong
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
Saved in:
3
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
4
Decision analysis and coordination of dual supply chain with retailer's offline return service and online reviews
Guo, Xue-ge
;
Liu, Yong
;
Xia, Zhen-juan
- In:
Managerial and decision economics : MDE ; the …
44
(
2023
)
1
,
pp. 322-335
Persistent link: https://www.econbiz.de/10013467021
Saved in:
5
Crowdsourced product returns in C2B e-commerce : a post-pandemic no-contact consumer incentive-based model
Kumar, Chitresh
;
Ganguly, Anirban
- In:
Journal of global operations and strategic sourcing
16
(
2023
)
2
,
pp. 311-336
Persistent link: https://www.econbiz.de/10014313302
Saved in:
6
Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron
- In:
The international journal of productivity and …
72
(
2023
)
5
,
pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.
;
Miller, Jason W.
;
Griffis, Stanley E.
; …
- In:
International journal of physical distribution and …
52
(
2022
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10013173425
Saved in:
9
Online service failure : how consumers from emerging countries react and complain
Rohden, Simoni F.
;
Matos, Celso Augusto de
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 44-54
Persistent link: https://www.econbiz.de/10013165311
Saved in:
10
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
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