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~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Service quality
Beziehungsmarketing
8,242
Relationship marketing
8,242
Consumer behaviour
4,338
Konsumentenverhalten
4,338
Customer satisfaction
2,390
Kundenzufriedenheit
2,390
Dienstleistungsqualität
1,798
Brand management
1,392
Markenführung
1,392
Social Web
1,062
Social web
1,062
Brand image
1,053
Markenimage
1,053
Lieferantenmanagement
850
Supplier relationship management
850
Online-Marketing
839
Internet marketing
835
Customer integration
814
Kundenintegration
812
Brand
694
Markenartikel
682
Einzelhandel
650
Retail trade
649
Online retailing
613
Online-Handel
613
Confidence
607
Vertrauen
606
Electronic Commerce
569
E-commerce
561
Marketing management
561
Marketingmanagement
561
Kundenwert
521
Customer value
510
Emotion
449
Customer service
444
Kundenservice
441
Betriebliche Wertschöpfung
399
Value creation
399
Viral marketing
374
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1,782
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Han, Heesup
12
Prentice, Catherine
12
Gong, Taeshik
11
Hollebeek, Linda D.
10
Klaus, Philipp
10
Quach, Sara
9
Sreejesh, S.
9
Gustafsson, Anders
8
Mattila, Anna S.
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
McColl-Kennedy, Janet R.
7
Qu, Hailin
7
Grégoire, Yany
6
Alnawas, Ibrahim
5
Cai, Ruiying
5
Damali, Uzay
5
Gursoy, Dogan
5
Hogreve, Jens
5
Izogo, Ernest Emeka
5
Japutra, Arnold
5
Line, Nathaniel D.
5
Loureiro, Sandra Maria Correia
5
Park, Jungkun
5
Patterson, Paul G.
5
Rajaobelina, Lova
5
So, Kevin Kam Fung
5
Thaichon, Paramaporn
5
Thurasamy Ramayah
5
Wang, Xuequn
5
Witell, Lars
5
Wong, IpKin Anthony
5
Xu, Xun
5
Auh, Seigyoung
4
Babakus, Emin
4
Bonfanti, Angelo
4
Brady, Michael K.
4
Bruce, Helen L.
4
Bruhn, Manfred
4
Brun, Isabelle
4
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European Health Care Conference <2, 2011, Hamburg>
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Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
82
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Services marketing quarterly
26
Journal of service management
25
Journal of service research
24
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
15
International journal of quality and service sciences
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
European journal of marketing
9
International journal of bank marketing
9
International journal of electronic marketing and retailing : IJEMR
9
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ECONIS (ZBW)
1,798
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61
Model based on service quality, satisfaction and trust, the antecedents of federated athletes' happiness and loyalty
Cuesta-Valiño, Pedro
;
Loranca-Valle, Cristina
; …
- In:
The journal of management development
42
(
2023
)
6
,
pp. 501-513
Persistent link: https://www.econbiz.de/10014332135
Saved in:
62
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and revenge-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
63
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
64
Should we engage variety seeking customers?
Gupta, Ashish
;
Pandey, Shivendra
- In:
Journal of Asia Business Studies
16
(
2023
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10014335203
Saved in:
65
Does service recovery matter? : relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gende...
Muhammad Asghar Ali
;
Ding Hooi Ting
;
Isha, Ahmad …
- In:
Journal of Asia Business Studies
17
(
2023
)
2
,
pp. 308-326
Persistent link: https://www.econbiz.de/10014335386
Saved in:
66
Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan
;
Alexandrov, Aliosha
;
Jha, Subhash
; …
- In:
Review of managerial science : RMS
17
(
2023
)
5
,
pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
Saved in:
67
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
68
Linking psychological needs, perceived financial well-being and loyalty : the role of commercial banks
Dung Phuong Hoang
;
Nguyen Thi Hong Hai
;
Vuong Nham Linh
; …
- In:
Journal of financial services marketing
28
(
2023
)
3
,
pp. 466-487
Persistent link: https://www.econbiz.de/10014336228
Saved in:
69
A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector
Ananda S
;
Kumar, Raghavendra Prasanna
;
Dharmendra Singh
- In:
Journal of financial services marketing
28
(
2023
)
3
,
pp. 570-584
Persistent link: https://www.econbiz.de/10014336240
Saved in:
70
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
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