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~institution:"Christel DeHaan Tourism and Travel Research Institute <Nottingham>"
~institution:"Nomos Verlagsgesellschaft"
~person:"Ennew, Christine T."
~subject:"Dienstleistungsqualität"
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
Nomos Verlagsgesellschaft
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Service failure and service recovery in toruism : a review
Ennew, Christine T.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001846987
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