Tidd, Joe; Hull, Frank - Science and Technology Policy Research (SPRU), School … - 2002
In this paper we contrast the notions of best-practice and configurations contingent on environmental conditions. The …, tools and systems used, and how these factors influence variation in the development and delivery of new services. The best-practice … typologies of operations and adapting them to include services, and begin to challenge the notion of any universal 'best practice …