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~institution:"Deutsches Institut für Normung"
~subject:"Service industry"
~subject:"United States"
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Professionelles Qualitätsmanagement in Dienstleistungsunternehmen : mit TQM und Zertifizierung auf dem Weg zum kundenorientierten Unternehmen
Thienel, Albert
(
ed.
)
-
1997
Persistent link: https://www.econbiz.de/10000614636
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