Batiz-Lazo, Bernardo; Wood, Douglas - EconWPA - 2002
Morris (1986) and Quintás (1991), the research also considers innovations in the back office or internal (operational … function) changes brought about to banking organisations. Outstanding IT-based innovations are considered and grouped into four …-1995). The research then discusses the potential impact of more recent innovations (i.e. electronic purses, digital cash and …