Mambrey, Peter; Pipek, Volkmar; Rohde, Markus; Won, Markus - Institut für Wirtschaftsinformatik <Siegen> - 2001
in organizations which operate in knowledge-intensive markets and where responsibility and autonomycharacterize the work … a lightweight knowledge-sharing infrastructure (“knowledge logistics”).[...] … the case of the field
service of a German health insurance company.
Keywords
CSCL, knowledge management, organizational …