Baalen, P.J. van; Fenema, P.C. van - Erasmus Research Institute of Management (ERIM), ERIM … - 2005
commonly distinguished in IS
implementation literature: communication, learning, and knowledge management.
• Communication … dealing with drift
Communication Organizational learning Knowledge Management
Control strategy
Communication … sooner or later to an undesirable stop
(Holmström et al. 2001; Keil 1995).
Knowledge management initiatives aim at …