BOCK, T. DE; KENHOVE, P. VAN - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2010
people agree with arguments explaining away the misbehaviour instigated by consumers or business, the more they tolerate … the question why people judge business (representatives) more harshly than consumers. More specifically, results show that … instigated by business (representatives) to a much lesser extent. In this way, the techniques of neutralization concern a process …