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~institution:"Forschungsgruppe Konsum und Verhalten"
~institution:"Verlag Dr. Kovač"
~type_genre:"Sammlung"
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Search: subject:"Verbraucherverhalten"
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Customer service
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Electronic Commerce
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Kundenmanagement
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Kundenservice
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Online retailing
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Online-Handel
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Product return
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El Kihal, Siham
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Forschungsgruppe Konsum und Verhalten
Verlag Dr. Kovač
Friedrich-Schiller-Universität Jena
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Goethe-Universität Frankfurt am Main
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Books on Demand GmbH <Norderstedt>
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Dr. Hans-Joachim Köster <Firma>
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Gottfried Wilhelm Leibniz Universität Hannover
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Product return management in online retailing
El Kihal, Siham
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2017
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