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~institution:"Freie Universität Berlin"
~source:"econis"
~subject:"Customer satisfaction"
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Fonferek, Katharina-Maria
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Freie Universität Berlin
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Customer Engagement im Dienstleistungserstellungsprozess
Fonferek, Katharina-Maria
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2017
Persistent link: https://www.econbiz.de/10011886612
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