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~institution:"Friedrich-Schiller-Universität Jena"
~subject:"Kundenservice"
~subject:"United States"
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Kundenservice
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Dienstleistungsqualität
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Service quality
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Friedrich-Schiller-Universität Jena
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The role of non-interactive other customers' influence in service environments
Albrecht, Arne Keno
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2017
Persistent link: https://www.econbiz.de/10011667018
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