Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
customer satisfaction in riding schools and their significance by using a structural equation model. A survey of 203 children … and adolescents was undertaken in five different German riding schools. Customer satisfaction was particularly influenced … noticeable aspect of the results is the strong influence of customer satisfaction on recommendation behaviour. …