Saarinen, Timo (contributor); Tinnilä, Markku (contributor) - 2005
- Audience End Users / Ken Peffers, Tuure Tuunanen -- Envisioning the Future of a Multi-Channel World By 2020 / Markku Tinnila … Heikkila -- Serving Customers in a Hybrid World / Claas Mulle-Lankenau, Kai Wehmeyer, Stefan Klein -- Describing the Critical …