Clarke, Steve (contributor) - 2009
understanding knowledge management system implementation / Tom Butler, Ciara Heavin, Finbarr O'Donovan -- 15. Exploring the factors … influencing end users' acceptance of knowledge management systems : development of a research model of adoption and continued use … / Peter Baloh -- 8. Users as developers : a field study of call centre knowledge work / Beryl Burns, Ben Light -- 9. Two …