Van Grembergen, Wim (contributor) - 2001
1. A review of IS/IT investment evaluation and benefits management issues, problems, and processes / Chad Lin & Graham … Pervan -- 2. The benefits realization approach to IT investments / John Thorp -- 3. The IT evaluation and benefits management … intangibles / Kenneth Murphy & Steven Simon -- 11. Evaluating the management of enterprise systems with the balanced scorecard …