Pipek, Volkmar; Wulf, Volker - Institut für Wirtschaftsinformatik <Siegen> - 2003
The Answer Garden supports knowledge sharing in two intertwined ways: by making relevant information retrievable and by … mediating access to people with knowledge. We present a case study in which the Answer Garden approach was applied to encourage … knowledge sharing in maintenance engineering of a steel mill. The results show that the sheer amount of drawings and the long …