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~institution:"QUIS <11, 2009, Wolfsburg>"
~person:"Cao, Qing"
~person:"Heras-Saizarbitoria, Iñaki"
~person:"Stauss, Bernd"
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Moving forward with service quality : [proceedings of the QUIS 11 - Services Conference, June 11 - 14, 2009, Wolfsburg, Germany]
Stauss, Bernd
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2009
Persistent link: https://www.econbiz.de/10008845792
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