Liyanage, Liwan; Fonseka, Cicil; Broomhall, Susan; New … - University of Western Sydney; New South Wales. Dept. Of …; … - 2004
improve management systems. In contrast to these procedures, we introduce a new way of integrating operations research and … the past to improve several management processes using operations research and/or statistical techniques, the outcomes … understand the characteristics of management systems in detail to find cost effective solutions to service quality improvements …