Engelstätter, Benjamin - Zentrum für Europäische Wirtschaftsforschung (ZEW) - 2009
whether the enterprise systems have impacts on process as well as product innovations. Using German firm-level data, the … results show that ERP and SCM systems foster the firms' likelihood to generate process innovations. In addition, ERP systems …, CRM systems increase the firms' likelihood to acquire product innovations, although the impact only emerges for the short …