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~isPartOf:"113th Seminar, December 9-11, 2009, Belgrade, Serbia"
~isPartOf:"Total quality management & business excellence"
~person:"Lima, Edson Pinheiro de"
~subject:"performance indicators"
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performance indicators
Customer satisfaction
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Dienstleistungsqualität
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Electric power industry
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Elektrizitätswirtschaft
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conceptual model
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Lima, Edson Pinheiro de
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113th Seminar, December 9-11, 2009, Belgrade, Serbia
Total quality management & business excellence
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A
conceptual
model
to measure customer's satisfaction in electric power distribution services
Souza, Maria Eduarda Letti
;
Lima, Edson Pinheiro de
; …
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 199-219
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