//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Call centre"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call Center"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Call centre
Callcenter
16
Emotion
4
Theorie
4
Theory
4
Customer service
3
Kundenservice
3
Queueing theory
3
Warteschlangentheorie
3
Arbeitsverhalten
2
Consumer behaviour
2
Inventory model
2
Konsumentenverhalten
2
Lagerhaltungsmodell
2
Simulation
2
Tourenplanung
2
Vehicle routing problem
2
Work behaviour
2
simulation
2
Animal protection
1
Arbeitsleistung
1
Arbeitsproduktivität
1
Burnout
1
Büroberufe
1
Capacity planning
1
China
1
Crew scheduling
1
Dienstleistungsqualität
1
Dismissal
1
Fertigungsberufe
1
Firm performance
1
Flexibility
1
Flexibilität
1
Führungskräfte
1
Human Resource Management
1
Information behaviour
1
Informationsverhalten
1
Job performance
1
Kapazitätsplanung
1
Kooperative Führung
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Language
All
English
16
Author
All
Akşin, Zeynep
3
Chevalier, Philippe B.
2
Karaesmen, Fikri
2
Van den Schrieck, Jean-Christophe
2
Örmeci, E. Lerzan
2
Aguir, M. Salah
1
Akşin, O. Zeynep
1
Armony, Mor
1
Batt, Rosemary L.
1
Bollapragada, Srinivas
1
Chan, Simon C. H.
1
Colvin, Alexander James
1
Dallery, Yves
1
Diefendorff, James M.
1
Dijk, Nicolaas M. van
1
Gabriel, Allison S.
1
Huang, Xu
1
Ibrahim, Rouba
1
Jouini, Oualid
1
Lam, Catherine K.
1
Levent Koçağa, Yaşar
1
Liao, Hui
1
Maitlis, Sally
1
Mehrotra, Vijay
1
Nair, Suresh K.
1
Ozlük, Ozgür
1
Rothbard, Nancy P.
1
Saltzman, Robert
1
Schabram, Kira
1
Shi, Junqi
1
Sluis, Erik van der
1
Wang, Mo
1
Ward, Amy R.
1
Whitt, Ward
1
Wilk, Steffanie L.
1
Zhan, Yujie
1
Çakan, Nesrin
1
more ...
less ...
Published in...
All
Academy of Management journal : AMJ
Production and operations management : an international journal of the Production and Operations Management Society
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
SpringerLink / Bücher
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Negotiating the challenges of a calling : emotion and enacted sensemaking in animal shelter work
Schabram, Kira
;
Maitlis, Sally
- In:
Academy of Management journal : AMJ
60
(
2017
)
2
,
pp. 584-609
Persistent link: https://www.econbiz.de/10011689407
Saved in:
2
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
3
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
4
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
5
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
6
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
7
The threshold effect of participative leadership and the role of leader information sharing
Lam, Catherine K.
;
Huang, Xu
;
Chan, Simon C. H.
- In:
Academy of Management journal : AMJ
58
(
2015
)
3
,
pp. 836-855
Persistent link: https://www.econbiz.de/10011336978
Saved in:
8
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
9
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
10
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->