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~isPartOf:"Academy of Management journal : AMJ"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Emotion"
~subject:"Online retailing"
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Customer satisfaction
Einzelhandel
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Online retailing
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Academy of Management journal : AMJ
Journal of retailing and consumer services
59
The journal of services marketing
50
International journal of hospitality management
48
Journal of business research : JBR
38
Journal of service research : JSR
21
International journal of contemporary hospitality management
17
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17
Journal of retailing
15
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Journal of service theory and practice : JSTP
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Service business
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Services marketing quarterly
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SpringerLink / Bücher
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The TQM journal : the international review of organizational improvement
10
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of quality and service sciences
7
International journal of services and operations management
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
The Cornell hospitality quarterly
7
Cogent business & management
6
European journal of marketing : EJM
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
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Asia Pacific journal of marketing and logistics
5
Business horizons
5
European research studies
5
International journal of business information systems : IJBIS
5
International journal of consumer studies
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
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1
A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan
;
Liu, Yihao
;
Wang, Mo
;
Lanaj, Klodiana
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
Saved in:
2
Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Wang, Ze
;
Singh, Surendra N.
;
Li, Yexin Jessica
; …
- In:
Academy of Management journal : AMJ
60
(
2017
)
1
,
pp. 109-129
Persistent link: https://www.econbiz.de/10011670969
Saved in:
3
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
4
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
5
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
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