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~isPartOf:"Academy of Management journal : AMJ"
~subject:"Dienstleistungsqualität"
~subject:"Organizational psychology"
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Dienstleistungsqualität
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Academy of Management journal : AMJ
International journal of hospitality management
61
Journal of retailing and consumer services
26
Journal of business research : JBR
22
International journal of contemporary hospitality management
21
Journal of hospitality marketing & management
16
The journal of services marketing
14
Research companion to emotion in organizations
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The service industries journal
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The emotional organization : passions and power
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Gendering emotions in organizations
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European journal of marketing : EJM
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Human relations : towards the integration of the social sciences
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International journal of human resource management
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International journal of quality and service sciences
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Journal of Asian finance, economics and business : JAFEB
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Journal of business ethics : JOBE
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Journal of service management
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Journal of service theory and practice : JSTP
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The Oxford handbook of organizational well-being
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
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European management journal
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Journal of health organization and management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of personnel psychology
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Journal of service theory and practice
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Management communication quarterly : an international journal
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1
"Dancing on hot coals" : how emotion work facilitates collective sensemaking
Heaphy, Emily D.
- In:
Academy of Management journal : AMJ
60
(
2017
)
2
,
pp. 642-670
Persistent link: https://www.econbiz.de/10011689432
Saved in:
2
Is it better to give or receive? : the role of help in buffering the depleting effects of surface acting
Uy, Marilyn A.
;
Lin, Katrina Jia
;
Ilies, Remus
- In:
Academy of Management journal : AMJ
60
(
2017
)
4
,
pp. 1442-1461
Persistent link: https://www.econbiz.de/10011759883
Saved in:
3
Rocking the boat but keeping it steady : the role of emotion regulation in employee voice
Grant, Adam
- In:
Academy of Management journal : AMJ
56
(
2013
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10010244807
Saved in:
4
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
5
A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
Scott, Brent A.
;
Barnes, Christopher M.
- In:
Academy of Management journal : AMJ
54
(
2011
)
1
,
pp. 116-136
Persistent link: https://www.econbiz.de/10008988907
Saved in:
6
Making the break count: an episodic examination of recovery activities, emotional experiences, and positive affective displays
Trougakos, John P.
;
Beal, Daniel J.
;
Green, Stephen G.
; …
- In:
Academy of Management journal : AMJ
51
(
2008
)
1
,
pp. 131-146
Persistent link: https://www.econbiz.de/10003705467
Saved in:
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