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~isPartOf:"Academy of Management journal : AMJ"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
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Konsumentenverhalten
Service quality
Call centre
6
Callcenter
6
Emotion
4
Customer service
3
Kundenservice
3
Arbeitsverhalten
2
Consumer behaviour
2
Work behaviour
2
Animal protection
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Arbeitsleistung
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Arbeitsproduktivität
1
Burnout
1
Büroberufe
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China
1
Dienstleistungsqualität
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Dismissal
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Fertigungsberufe
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Firm performance
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Führungskräfte
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Human Resource Management
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Information behaviour
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Participative leadership
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Diefendorff, James M.
1
Gabriel, Allison S.
1
Liao, Hui
1
Rothbard, Nancy P.
1
Shi, Junqi
1
Wang, Mo
1
Wilk, Steffanie L.
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Academy of Management journal : AMJ
The journal of services marketing
6
Manufacturing & service operations management : M & SOM
4
The service industries journal
4
Journal of service research : JSR
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Faculty & research / Insead : working paper series
2
Journal of business research : JBR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
1
Achieving competitive advantage through quality management
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Business process management journal
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Developments in the call centre industry : analysis, changes, and challenges
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Economies et sociétés ; 47,3/4
1
Employment relationships : new models of white-collar work
1
European management journal
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
Information and organization
1
International journal of business excellence
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of internet and enterprise management : IJIEM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services and operations management
1
International journal of services, economics and management
1
International public management journal
1
Journal of Asia Business Studies
1
Journal of Indian business research
1
Journal of business & economics research
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1
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
2
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
3
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
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