Competition Factors of SMEs -- 2.6 Summary -- 3. Knowledge Management -- 3.1 Preface. - 3.2 Definition and Types of 'Knowledge …' -- 3.3 Concepts of and Approaches to 'Knowledge Management' -- 3.4 Summary -- 4. Knowledge Transfer and Sharing -- 4 … Knowledge -- 5.1 Preface -- 5.2 Customer Relationship Management -- 5.3 Customer Knowledge Management -- 5.4 Summary -- 6 …