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~isPartOf:"Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]"
~isPartOf:"Working paper series : WPS"
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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
Working paper series : WPS
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Sales call lenght, call frequency, and its impact on salesperson's performance and customer relationship quality : few research propositions
Singh, Ramendra
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2011
Persistent link: https://www.econbiz.de/10009377289
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2
When, and how salespersons spend time with customers?
Singh, Ramendra
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2011
Persistent link: https://www.econbiz.de/10009379493
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Humor in Dienstleistungsinteraktionen : was wir (nicht) wissen
Kleinaltenkamp, Michael
;
Mathies, Christine
;
Gansky, Sarah
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 145-161)
.
2015
Persistent link: https://www.econbiz.de/10010469028
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4
Customer service recovery : the challenge of misbehavior in service encounters
Jerger, Christina
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 119-143)
.
2015
Persistent link: https://www.econbiz.de/10010469029
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